Privacy Policy

At Finn Lough we are committed to protecting your personal information and being transparent about what we do with it. We are committed to using your personal information in accordance with all applicable laws concerning the protection of personal information and not to do anything with your information you wouldn’t reasonably expect.

This Privacy Policy explains:

• how Finn Lough may obtain your personal information
• what information we collect
• how we will use that information
• who we share your information with
• your choices regarding your information we hold
• and how we use cookies to provide services to you or to improve your use of our websites.

This policy is written in accordance with the Data Protection Act 1998.

If you have any questions about it this Privacy Policy, please contact our Data Protection Compliance Officer at Finn Lough, Letter Road, Leggs, Enniskillen, BT93 2BB email team@finnlough.com or telephone 028 6838 0360.

How do we obtain your personal information?

We collect information in the following ways:

When you give it to us directly:

You may give us your information in order to book accommodation, the restaurant or Forest Spa or when you contact us to ask about what is available at Finn Lough.

• Sometimes when you give us your information as part of a group event that you are part of or are hosting at Finn Lough

When you give permission to other parties to share it with us

We do not share you information with other businesses, however when we are contacting you we use systems such as Constant Contact, Mail Chimp, Super Control.

When your information is available publicly or from other external sources

We may combine information that we already have about you with information available publicly or information available from external sources in order to gain a better understanding of you and to improve our service to you. Such information could be for example, socio-demographic and lifestyle information and information about previous donations you have made.

The information we get from other external sources may depend on your privacy settings or the responses you give, so you should regularly check them. For example, you may have provided permission for a company or other organisation to share your data with third parties including charities. This could be when you buy a product or service, register for an online competition or sign up with a comparison site.

We may also obtain information about you where it is publicly available and found in places such as Companies House, Land Registry website and information that is published in articles and newspapers.

To understand how we use information about the communications devices you use, such as IP address (the location of the computer on the internet) and cookies, please see 'How we use cookies' page.

What information do we collect?

Personal information is any information that can be used to identify you. For example, it can include information such as your name, date of birth, email address, postal address, telephone number, fax number and credit/debit card details, as well as information relating to your health or personal circumstances.

Data protection law recognises that certain categories of personal information are more sensitive. This is known as sensitive personal information and covers health information, racial or ethnic origin, religious beliefs or other beliefs or a similar nature, political opinion and trade union membership.

How do we use your information?

How we use your information would largely depend on why you are providing it. We may use your information in the ways set out below.

• We use your personal information to give you information about your booking.
• We use your information to gain a full understanding of your business transaction with us so we can develop and offer you the best possible services.
• We use your information to keep a record of your relationship with us and for internal administrative purposes (such as our accounting and records), and to let you know about changes to our services or policies. - - We use your personal information to look into, and respond to, complaints, legal claims or other issues.
• We use personal data to carry out statistical analysis and research in order to help us to understand how we are performing and how we can improve our services and meet customer needs.
• We may also use your personal information for other purposes which we specifically notify you about and, where appropriate, obtain your consent.

Direct marketing

With your consent, we may use your information to send you communications about our work and how you can help us to help you, for example, information about our products, services, special offers, news and developments. Occasionally, we may include information from partner organisations or organisations who support us in these communications. Our forms have clear marketing preference questions and we include information on how you can say no to such marketing.

You can let us know if you would prefer not to receive these communications at any time by emailing team@finnlough.com, calling us on 028 6838 0360 , or writing to our Data Protection Compliance Officer at the address above. You will also note that you can unsubscribe from any marketing material by scrolling down to the bottom of any news letter issued to you and clicking unsubscribe.

Building profiles and targeting communications

We use profiling techniques to ensure communications are relevant and timely, and to provide an improved experience to our supporters. Profiling also allows us to target our resources effectively. We only use profiling in our internal system or booking tools – Super Control. This enables us to provide you with a service that it better suited for your needs or communicate information that is relevant to you.

In order to create a profile for you, we (or our trusted service providers) may use the information which you give us and which we collect from external resources, including information that is publicly available about you.

This sort of profiling can include us using information such as your age, where you live, your job, and any previous bookings you have made, to assess how likely it is that you would be interested in booking with us again.

We may also use this information to help us determine whether and in what ways you might be interested in coming to stay with us again. You can let us know if you would prefer us not to profile you in this way by emailing team@finnlough.com, calling us on 028 6838 0360, or writing to our Data Protection Compliance Officer at the address above.

Who do we share your information with?

We will not sell your details to any third parties, but we may sometimes share your information with our trusted service providers who are authorised to act on our behalf, our trading companies, and associated organisations who work on our behalf.

When we collect your personal information we use strict procedures and security features to prevent unauthorised access. However, no data transmission over the Internet is 100% secure. As a result, while we try to protect your personal information, Finn Lough cannot guarantee the security of any information you transmit to us and you do so at your own risk.

How do we use cookies?

Finn Lough uses cookies to give you a more personalised web service. To see how we use cookies, what they are, and which ones we use please go to our 'How we use cookies' page. This page also includes instructions on how to disable cookies if you don’t want them to be used.

Links

The Finn Lough website may include links to other sites, not owned or managed by us. We cannot be held responsible for the privacy of information collected by websites not managed by us.