At Finn Lough we are committed to protecting your personal information and being transparent about what we do with it. We are committed to using your personal information in accordance with all applicable laws concerning the protection of personal information and not to do anything with your information you wouldn’t reasonably expect.
This policy is written in accordance with the Data Protection Act 1998.
We collect information in the following ways:
You may give us your information in order to book accommodation, the restaurant or Forest Spa or when you contact us to ask about what is available at Finn Lough.
We do not share you information with other businesses, however when we are contacting you we use systems such as Constant Contact, Mail Chimp, Super Control.
We may combine information that we already have about you with information available publicly or information available from external sources in order to gain a better understanding of you and to improve our service to you. Such information could be for example, socio-demographic and lifestyle information and information about previous donations you have made.
The information we get from other external sources may depend on your privacy settings or the responses you give, so you should regularly check them. For example, you may have provided permission for a company or other organisation to share your data with third parties including charities. This could be when you buy a product or service, register for an online competition or sign up with a comparison site.
We may also obtain information about you where it is publicly available and found in places such as Companies House, Land Registry website and information that is published in articles and newspapers.
Personal information is any information that can be used to identify you. For example, it can include information such as your name, date of birth, email address, postal address, telephone number, fax number and credit/debit card details, as well as information relating to your health or personal circumstances.
Data protection law recognises that certain categories of personal information are more sensitive. This is known as sensitive personal information and covers health information, racial or ethnic origin, religious beliefs or other beliefs or a similar nature, political opinion and trade union membership.
How we use your information would largely depend on why you are providing it. We may use your information in the ways set out below.
With your consent, we may use your information to send you communications about our work and how you can help us to help you, for example, information about our products, services, special offers, news and developments. Occasionally, we may include information from partner organisations or organisations who support us in these communications. Our forms have clear marketing preference questions and we include information on how you can say no to such marketing.
You can let us know if you would prefer not to receive these communications at any time by emailing firstname.lastname@example.org, calling us on 028 6838 0360 , or writing to our Data Protection Compliance Officer at the address above. You will also note that you can unsubscribe from any marketing material by scrolling down to the bottom of any news letter issued to you and clicking unsubscribe.
We use profiling techniques to ensure communications are relevant and timely, and to provide an improved experience to our supporters. Profiling also allows us to target our resources effectively. We only use profiling in our internal system or booking tools – Super Control. This enables us to provide you with a service that it better suited for your needs or communicate information that is relevant to you.
In order to create a profile for you, we (or our trusted service providers) may use the information which you give us and which we collect from external resources, including information that is publicly available about you.
This sort of profiling can include us using information such as your age, where you live, your job, and any previous bookings you have made, to assess how likely it is that you would be interested in booking with us again.
We may also use this information to help us determine whether and in what ways you might be interested in coming to stay with us again. You can let us know if you would prefer us not to profile you in this way by emailing email@example.com, calling us on 028 6838 0360, or writing to our Data Protection Compliance Officer at the address above.
We will not sell your details to any third parties, but we may sometimes share your information with our trusted service providers who are authorised to act on our behalf, our trading companies, and associated organisations who work on our behalf.
When we collect your personal information we use strict procedures and security features to prevent unauthorised access. However, no data transmission over the Internet is 100% secure. As a result, while we try to protect your personal information, Finn Lough cannot guarantee the security of any information you transmit to us and you do so at your own risk.
The Finn Lough website may include links to other sites, not owned or managed by us. We cannot be held responsible for the privacy of information collected by websites not managed by us.