A career with a difference

Finn Lough is a place to retreat and enjoy nature’s luxury, the cleanliness of our accommodation and guest areas are of utmost importance and standards must be maintained to a consistently high standard.

As a Housekeeping Attendant you must have good communication skills and the ability to work under pressure to meet with tight deadlines. It is important to possess excellent organisational skills, work well within a team and have the ability to deliver rooms to a high standard.

Reporting to the housekeeping Manager, you will be responsible for the daily rooms cleans, day-to-day cleaning of common areas and assist with the in house laundry.

Required

• Able to prioritise their workload and work within a busy enviroment
• Strong work ethic
• Great attention to detail, takes pride in their performance and strives to provide the highest levels of cleanliness at all times

Job Type Part Time/ Full-time

Accommodation Live-in is a possibility to relocate according to availability

Other benefits

• Staff wellness scheme
• Rewards scheme
• Employee discount
• Bonus Scheme
• Access to fully insured staff car

Job description As Front Office Manager you will be responsible for overseeing the front desk operations and supervising the team. The front office represents the heart of Finn Lough, from handling reservations to filtering guest requests, you will be responsible for delivering the very best service to our guests.

This role encompasses a wide range of responsibilities and requires a diverse set of skills including problem solving, high levels of organisation, teamwork and a strong desire to create unforgettable guest experiences.

__- Annual Salary £28k - £32k __- Full time min 40 hours per week __- Shift basis - Normal working pattern 5 days per week with 2 days off __- Start Date: 6th January 2025___

Responsibilities

• Staffing and Performance Monitoring of Front Office and Spa Staff
• Team Motivation and Quality Control
• Overseeing Front Desk Tasks
• Reservations and Administration Management
• Payments Reconciliation and Cash Handling
• Managing Guest Communications
• Managing Guest Satisfaction, resolving guest complaints and issues appropriately
• Inventory Management
• Liaising across departments to ensure smooth daily operations
• Training and development
• Preparing daily and weekly reports for the team

Requirements

• A minimum of 2 years experience working in a managerial role, preferably within front desk or reservations
• A love of hospitality and a strong desire to elevate every guest experience
• A degree in hospitality management is preferable
• Extensive knowledge of front office operations and reservations
• A proven track record in managing customer satisfaction, team engagement and financial performance.
• Excellent communication skills, both verbal and written.
• Able to accommodate a flexible schedule to include days, evenings, weekends and holidays.

Looking for something different? We might have just what you are looking for. At Finn Lough, we offer our guests a departure from the every day and the chance to come back to nature and reconnect with life's simple pleasures. This extends to our food and drink, putting authentic flavour front and centre. We are looking for vibrant, enthusiastic team members to help us deliver unforgettable experiences.

Previous experience is preferred but not required, what’s most important is a positive attitude and desire to put a smile on people's face. The role entails meeting and greeting guests, providing detailed information on menus, and multi-tasking various restaurant and bar duties. If you are attentive to detail, have great communication skills and enjoy working as part of a team, then we’d like to meet you!

Responsibilities

• Meet and greet guests and escort them to their tables
• Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
• Prepare tables by setting up silverware and glasses
• Offer menu recommendations upon request
• Assessing customer preferences and making drinks recommendations
• Up-sell additional products when appropriate
• Take accurate food and drinks orders
• Communicate order details to the Kitchen Staff
• Serve food and drink orders
• Mixing drinks using an extensive range of ingredients
• Check dishes and kitchenware for cleanliness and presentation
• Arrange table settings and maintain a tidy dining area
• Deliver and collect bill payments
• Attend start of shift team meeting to review daily changes on the menu and service specifications for reservations (e.g. parties)
• Follow all relevant health department regulations
• Provide excellent customer service to guests

Requirements

• Attentiveness and patience for customers
• Vibrant and enthusiastic
• Excellent presentation skills
• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
• Active listening and effective communication skills
• Team spirit

Accommodation Live-in is a possibility to relocate according to availability

Other Benefits

• Staff wellness
• Rewards scheme
• Competitive salary

Job Types

• Full-time
• Part-time
• Temporary
• Permanent